Notable PHP package: BurgeATS

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Categories: Notable Packages

Many developers work for companies that have many times of needs but all those that have customers that need to provide support, often need a platform to keep track of their customer contacts and support requests.

This package implements an extensive solution to keep track of the customer information as in a CRM, as well the details of their support tickets and their status.

Read this article to learn more details about how this notable PHP package works.

The package BurgeATS is one of the few PHP packages that was considered notable recently because it does something that is worth paying attention.

The basic purpose is: CRM, Ticketing system, and employee manangement

Here follows in more detail what it does:

This package implements a CRM, Ticketing system, and a employee manangement system using CodeIgniter. It features:

- Allows manage customers and employees, allocating different tasks to different people
- Supports multi-language administration and multiple customer environments
- Track customer tasks in logs
- The task Manager module is implemented by classes that execute each task and are called by the system scheduler to define users for which task should be executed
- Can set customer events in the customer manager, like urgent call, or email sent, which indicates an action that should be done for that customer.
- The ticketing and messaging system (TMS) allows exchanging messages between different parts of organizations including departments, customers, and users.

Notable PHP packages can be often considered innovative. If this package is also innovative, it can be nominated to the PHP Innovation Award and the author may win prizes and recognition for sharing innovative packages.

If you also developed your own notable or innovative packages consider sharing them, so you can also earn more visibility for your package.

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