PHP easy ticket and help system: Manage help desk ticket submissions

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Picture of Lee J
Name: Lee J <contact>
Classes: 6 packages by
Country: Australia Australia
Age: 36
All time rank: 4064 in Australia Australia
Week rank: 243 2 in Australia Australia
Innovation award
Innovation award
Nominee: 2x

  Detailed description   Download .zip .tar.gz   Install with Composer  
This package can be used to manage help desk ticket submissions.

It can manage help desk tickets that are stored in a MySQL database.

The class can perform several types of operations on the tickets, like: manage user login sessions, display submitted tickets, mark tickets as read, reply to tickets, submit new tickets, delete tickets, send ticket interaction e-mail messages, etc..
Package has been updated as of 11/2/2011 to version 1.1. major changes made and has been tested 100% thanks to all for recent feed back keep it coming.

  Classes of Lee J  >  PHP easy ticket and help system  >  Download .zip .tar.gz  >  Support forum (8)  >  Blog (1)  >  Latest changes  
Name: PHP easy ticket and help system
Base name: phpticket
Description: Manage help desk ticket submissions
Version: 1.1
PHP version: 4
License: GNU General Public License (GPL)
All time users: 3002 users
All time rank: 1213
Week users: 0 users
Week rank: 251
  Groups   User ratings   Applications   Related pages   Files  

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  Innovation Award  
PHP Programming Innovation award nominee
February 2009
Number 5

Prize: One license of ScriptCase Enterprise edition
Most sites need to provide support to their users.

This package provides a basic help desk solution that can be used to manage user support requests in PHP.

Manuel Lemos

  User ratings  
RatingsUtility Consistency Documentation Examples Tests Videos Overall Rank
All time: Not sure (58%) Sufficient (66%) - Not sure (50%) - - Not sure (40%) 2977
Month: Not yet rated by the users

  Applications that use this package  
No pages of applications that use this class were specified.

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  Related pages  
Contact me via my own copy of php ticket system
Demo of the system
Installation information and screen shots

File Role Description
data (5 files)
mail_temps (5 files)
adm.php Example admin control page for the ticket system
index.php Appl. main example class file
install_lite.php Appl. main installer script for the mysql data base
license.txt Lic. in class license file
sql.sql Data sql data base file

  Files  /  data  
File Role Description Class main class file
   dbcon.php Data data base connection file
   tick.png Icon pass tick
   ticket.css Data main css styling file
   x.gif Icon fail icon

  Files  /  mail_temps  
File Role Description
   admin_notify.html Data main admin email template
   information.html Data main information email template
   response.html Aux. main response email template
   vailed_remove.html Data valid_remove email template
   validation.html Data validation email template

Install with Composer - Download all files: phpticket.tar.gz
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For more information send a message to info at phpclasses dot org.