PHP easy ticket and help system: Manage help desk ticket submissions

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  Author  
Picture of Lee J
Name: Lee J <contact>
Classes: 6 packages by
Country: Australia Australia
Age: 36
All time rank: 4064 in Australia Australia
Week rank: 243 2 in Australia Australia
Innovation award
Innovation award
Nominee: 2x


  Detailed description   Download .zip .tar.gz   Install with Composer  
This package can be used to manage help desk ticket submissions.

It can manage help desk tickets that are stored in a MySQL database.

The class can perform several types of operations on the tickets, like: manage user login sessions, display submitted tickets, mark tickets as read, reply to tickets, submit new tickets, delete tickets, send ticket interaction e-mail messages, etc..
Package has been updated as of 11/2/2011 to version 1.1. major changes made and has been tested 100% thanks to all for recent feed back keep it coming.

  Classes of Lee J  >  PHP easy ticket and help system  >  Download .zip .tar.gz  >  Support forum (8)  >  Blog (1)  >  Latest changes  
Name: PHP easy ticket and help system
Base name: phpticket
Description: Manage help desk ticket submissions
Version: 1.1
PHP version: 4
License: GNU General Public License (GPL)
All time users: 3002 users
All time rank: 1213
Week users: 0 users
Week rank: 251
 
  Groups   User ratings   Applications   Related pages   Files  

  Groups  
Databases Database management, accessing and searching View top rated classes
Content management Components and tools to manage content View top rated classes


  Innovation Award  
PHP Programming Innovation award nominee
February 2009
Number 5


Prize: One license of ScriptCase Enterprise edition
Most sites need to provide support to their users.

This package provides a basic help desk solution that can be used to manage user support requests in PHP.

Manuel Lemos

  User ratings  
RatingsUtility Consistency Documentation Examples Tests Videos Overall Rank
All time: Not sure (58%) Sufficient (66%) - Not sure (50%) - - Not sure (40%) 2977
Month: Not yet rated by the users

  Applications that use this package  
No pages of applications that use this class were specified.

If you know an application of this package, send a message to the author to add a link here.


  Related pages  
Contact
Contact me via my own copy of php ticket system
Demonstration
Demo of the system
Information
Installation information and screen shots

  Files  
File Role Description
data (5 files)
mail_temps (5 files)
adm.php Example admin control page for the ticket system
index.php Appl. main example class file
install_lite.php Appl. main installer script for the mysql data base
license.txt Lic. in class license file
sql.sql Data sql data base file

  Files  /  data  
File Role Description
   class.tickets.php Class main class file
   dbcon.php Data data base connection file
   tick.png Icon pass tick
   ticket.css Data main css styling file
   x.gif Icon fail icon

  Files  /  mail_temps  
File Role Description
   admin_notify.html Data main admin email template
   information.html Data main information email template
   response.html Aux. main response email template
   vailed_remove.html Data valid_remove email template
   validation.html Data validation email template

Install with Composer - Download all files: phpticket.tar.gz phpticket.zip
NOTICE: if you are using a download manager program like 'GetRight', please Login before trying to download this archive.

For more information send a message to info at phpclasses dot org.